01
Before you rent
Review the hourly, daily and maximum fees displayed before you confirm your rental. Pricing may vary by station.
Pricing
Power bank rental pricing, explained.
Rental pricing can vary by station. Review the hourly, daily and maximum fees displayed before you confirm, together with the applicable rental details and ChargeUP Terms of Service.
Pricing and Returns
Understand the fees and return obligations before you rent.
02
Confirming your rental
Charges associated with the rental are billed to your selected payment method according to the fees displayed for that rental.
03
Returning the power bank
Return the power bank to an available slot at any ChargeUP station within the rental window that applies to your rental. Follow the station instructions to complete the return.
04
Late returns
A late return may result in additional fees, up to the replacement value of the power bank, in accordance with the ChargeUP Terms of Service.
Billing Support
Something does not look right?
Email [email protected] with the approximate rental time, station location and estimated rental duration so the support team can review it.
Is the rental price the same at every ChargeUP station?
Answer: No. Pricing may vary by station. The hourly, daily and maximum fees that apply are displayed before you confirm your rental.
What charges apply to a power bank rental?
Answer: Charges are based on the fees displayed before you confirm. Depending on the rental, these may include hourly, daily and maximum fees.
When and where should I return the power bank?
Answer: Return the power bank to an available slot at any ChargeUP station within the rental window that applies to your rental. Follow the station instructions to complete the return.
Can I return a damaged power bank?
Answer: Yes—if it is safe to handle and place in the station. Stop using it, return it to an available slot, then contact ChargeUP Support so it can be taken out of service. Do not attempt to return a unit that poses an immediate safety risk; follow the damaged power bank safety guide.
What happens if I miss the rental window?
Answer: Late returns may incur additional fees up to the replacement value of the power bank. Review the displayed fees and the ChargeUP Terms of Service before renting.
What should I do if a charge does not look right?
Answer: Contact ChargeUP Support with the approximate rental time, station location and estimated rental duration so the team can review the rental.