Privacy Policy

1. Overview

ChargeUP Australia Pty Ltd (ABN 68 647 347 744) ("ChargeUP", "we", "us", "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose and protect information across our website, mobile app and charging network. By using our services, you agree to the practices described in this policy.

2. Information we collect

We collect information that is necessary to provide and improve our services.

• Account information: name, email address, and phone number (when you create an account).
• Transaction information: payment details, rental history, and receipts.
• Usage information: rental activity, station interaction, and device identifiers.
• Device and technical data: IP address, device type, operating system, and app version.
• Location data: approximate location used to find nearby stations (with permission).

3. How we use information

We use information to:

• Provide, operate and maintain our services.
• Process transactions and manage your rentals.
• Prevent fraud, misuse and security incidents.
• Provide customer support.
• Improve our products, services and network reliability.
• Comply with legal obligations.

4. Sharing and disclosure

We do not sell your personal information. We may share information only in these circumstances:

• With trusted service providers who help us operate our services.
• When required by law, regulation or legal process.
• To protect our rights, property, and the safety of our users and the public.

5. Data security

We implement reasonable administrative, technical and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

6. Your rights

You have the right to access, update or delete your personal information. You may also object to or restrict certain processing. Contact us using the details below to make a request.

7. Contact

For privacy questions or requests, please contact our Privacy Officer.