Privacy at a glance
We do not sell personal data
We will never sell or trade your personal information.
Payments are processed securely
All payments are handled by trusted providers using industry-standard encryption.
Service data helps support rentals
We collect limited data to operate the service, prevent fraud, and improve reliability.
Contact us for privacy requests
You can request access, correction or deletion of your data at any time.
1. Overview
ChargeUP Australia Pty Ltd (ABN 68 647 347 744) ("ChargeUP", "we", "us", "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose and protect information across our website, mobile app and charging network. By using our services, you agree to the practices described in this policy.
2. Information we collect
We collect information that is necessary to provide and improve our services.
- Account information: name, email address, and phone number (when you create an account).
- Transaction information: payment details, rental history, and receipts.
- Usage information: rental activity, station interaction, and device identifiers.
- Device and technical data: IP address, device type, operating system, and app version.
- Location data: approximate location used to find nearby stations (with permission).
3. How we use information
We use information to:
- Provide, operate and maintain our services.
- Process transactions and manage your rentals.
- Prevent fraud, misuse and security incidents.
- Provide customer support.
- Improve our products, services and network reliability.
- Comply with legal obligations.
5. Website analytics
We use Google Analytics 4 to understand how people find and use our website, measure the usefulness of our content, and improve website performance.
- Analytics information may include page views, referral source, device and browser details, approximate location derived from an IP address, and selected website interactions.
- We do not send form contents, names, email addresses, phone numbers, or precise location to Google Analytics.
- Advertising storage, Google Signals, and ad personalisation are disabled for the website.
- Google Analytics uses first-party cookies, including _ga, and Google may process analytics information outside Australia.
Analytics is not active in this environment.
No analytics data is being sent from this browser.
Learn more about how Google uses information from sites and apps that use its services.
6. Data security
We implement reasonable administrative, technical and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.
7. Your rights
You have the right to access, update or delete your personal information. You may also object to or restrict certain processing. Contact us using the details below to make a request.
8. Contact
For privacy questions or requests, please contact our Privacy Officer.